Right of Withdrawal for Consumers (A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither related to their commercial nor their self-employed professional activities.)

Cancellation policy

Right of Withdrawal

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period is 14 days from the day,

• at which you or a third party designated by you, other than the carrier, took possession of the goods, provided that you ordered one or more items as part of a single order and they are delivered together;
• at which you or a third party designated by you, other than the carrier, took possession of the last item, provided that you ordered multiple items as part of a single order and they were delivered separately;
• on the date on which you or a third party designated by you, other than the carrier, took possession of the last partial shipment or the last item, provided that you ordered goods that were delivered in multiple partial shipments or items;

To exercise the right to cancel, you must inform us (Actiforce Europe GmbH, Rudolf-Diesel-Straße 29-31, 31582 Nienburg/Weser, Telephone no.: +49 5021 887750, E-Mail address: kontakt@actiforce.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.

You can also electronically complete and submit the sample withdrawal form or another clear declaration on our website (https://actiforce.com/). If you make use of this option, we will immediately send you a confirmation of receipt of such a revocation (e.g. by e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of revocation

If you withdraw from this contract, we must refund to you all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than 14 days from the day on which we receive notice of your withdrawal from this contract. We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately, and in any case no later than 14 days from the date on which you notify us of your withdrawal from this contract. The deadline is met if you ship the goods before the 14-day period expires.

We bear the cost of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Grounds for Exclusion or Termination

The right of withdrawal does not apply to contracts

• for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is essential, or that are clearly tailored to the consumer’s personal needs;
• for the delivery of goods that are likely to spoil quickly or whose expiration date would be exceeded quickly;
• for the delivery of alcoholic beverages whose price was agreed upon at the time the contract was concluded, but which cannot be delivered until at least 30 days after the contract was concluded, and whose current value depends on market fluctuations over which the business owner has no control;
• for the delivery of newspapers, magazines, or periodicals, with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

• for the delivery of sealed goods that cannot be returned for health or hygiene reasons if their seal has been broken after delivery;
• for the delivery of goods if, after delivery, they have become inseparably mixed with other goods due to their nature;
• for the delivery of audio or video recordings or computer software in sealed packaging, if the seal was broken after delivery.

Sample withdrawal form

(If you wish to cancel the contract, please fill out this form and send it back to us).

– To Actiforce Europe GmbH, Rudolf-Diesel-Straße 29-31, 31582 Nienburg/Weser, email address: kontakt@actiforce.com :

– I/we (*) hereby cancel the contract I/we (*) entered into for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/ Received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only for written notifications)

– Date

(*) Delete as appropriate.