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“That depends on the model. Basically, all our tables are between 60-120 KG. These load limits have been determined through extensive tests and inspections to ensure that our tables are very stable and durable.
The dynamic load capacity is based on the assumption that the weight on the desk moves or shifts, e.g. when working, moving the desk or through other movements. The specified weight limit is therefore the maximum load that the desk can withstand during such movements without suffering damage or becoming unstable.
It is important to note that the correct assembly and use of the desk plays a decisive role in its load-bearing capacity. To ensure optimum stability, the desk should be placed on a flat surface and set up correctly. In addition, heavy objects should be evenly distributed to avoid one-sided loading.
We also recommend that you do not exceed the specified weight limit, as this can affect the structure and stability of the table. Excessive loads can lead to damage and therefore shorten the service life of the table.
If you have special requirements or need more information about the load capacity of our desks, our customer service team will be happy to help you choose the right model for your individual needs.”
For many of our products, we offer you the option of adding a professional installation service. This saves you time and effort and you can be sure that your order will be professionally assembled and installed. The cost of the installation service varies depending on the product and the scope of the installation. For more information on the exact prices and availability of the installation service, please contact our customer service.
Our height-adjustable table frames are available in different versions to meet the individual needs and preferences of our customers. We offer both single and double-column frames that allow flexible adjustment of the table height using either an electric or hand crank. Our frames are also adjustable in width or shaped to accommodate different angles such as 90 degree or 120 degree shaped table tops.
Most of our frames are electrically height adjustable and allow effortless adjustment of the table height at the touch of a button. The height adjustment offers the possibility to adjust the table height individually and adapt it to personal sitting or standing requirements.
If you have any further questions about the available variants of our height-adjustable table frames, our customer service team will be happy to help you at any time.
The standby power consumption of our products varies depending on the model. As a rule, however, the standby power consumption is in the range of <0.3 watts.
If you require specific information about the standby power consumption of a particular product, we recommend that you consult the technical data and manuals on our website or contact our customer service team directly. Our experts will be happy to answer your questions and help you optimize the power consumption of our products.
If the frame is disconnected from the power supply, this can lead to temporary problems and limited use. If the power supply is interrupted, the frame may have to perform a reset when it is reconnected to the power supply. To do this, the frame only needs to be completely shut down once (only for Steelforce frames). A detailed description can be found here
However, there are certain situations in which it may be advisable to disconnect the frame from the power supply. For example, if the frame is not to be used for a longer period of time or during cleaning or maintenance.
If you are unsure whether or not you should disconnect the frame from the mains, we recommend that you contact customer service or technical support for professional advice. They will be able to give you the best recommendations for your particular frame and help you to ensure that it is working properly.
Yes, you have the option of buying the table frame with or without a table top. For many of our models, we offer the option of buying the table frame separately or as a set with a matching table top. This gives you the flexibility to decide whether you already have your own table top or would like to choose one of our high-quality table tops. If you buy the table frame without a table top, please make sure that the dimensions of the table top match the dimensions of the table frame to ensure a perfect fit. You can find detailed product descriptions and information on the various combination options in our online store. If you have any further questions or need help with your selection, our friendly staff will be happy to assist you.
Our frames have a flexible adjustment range that allows you to customize the height. However, the exact adjustment range depends on the respective frame model. As a rule, the height adjustment is between a minimum height of 64 cm and a maximum height of 130 cm including the table top (the dimensions vary depending on the model). This range is ideal to ensure that the frame is suitable for people of different heights and enables an ergonomic working position.
Yes, a locking function is possible with our Eco-Memory handset.
The childproof lock ensures that only authorized persons can operate the device. The lock function restricts access to certain functions of the device, e.g. to prevent children from accidentally changing important settings or operating the frame unintentionally. The child lock is an additional safety measure to minimize the risk of accidents or damage to property. You can easily activate the child lock using the Eco Memory handset to ensure safe use of the appliance. Detailed information on activating and deactivating the childproof lock can be found in the operating instructions.
Yes, retrofitting a memory handset is possible in most cases. A memory handset is a practical control element that allows you to call up different settings and positions quickly and easily without having to make a manual setting every time.
However, there are a few steps to follow to retrofit a memory handset. First of all, you should check whether your existing device is compatible with a memory handset. You can usually check this using the product manual or contact our customer service department.
You can pay with PaPal, Klarna, Google Pay, Apple Pay, credit card, IDEAL, EPS, Przelewy24 and via SEPA
Delivery is free of charge.
As a rule, we process orders as quickly as possible. You can expect your order to arrive within 3-5 working days.
Parcel deliveries are handled by DPD, which ensures a reliable and efficient service.
For larger quantities, pallet deliveries are carried out by Ritter, which ensures safe handling and punctual delivery.
Yes, we take great care to pack our items carefully and securely so that they arrive in perfect condition. We use high-quality packaging material that has been specially developed for shipping products. It protects the items from impact, moisture and other possible damage during transportation. Our packaging techniques have been perfected over the years to ensure that your orders are delivered safely and complete. Should you receive a damaged item, please contact our customer service immediately so that we can find a solution to the problem. Your satisfaction is very important to us and we will do our best to ensure that all items arrive safely and in the best condition.
If any parts of your order are missing, we sincerely apologize and would like to help you resolve the issue as quickly as possible. Please follow the steps below to continue:
Check your order confirmation: Make sure that the missing items are listed in your order confirmation. Sometimes orders are sent in multiple shipments, so some items may arrive separately.
Check the packaging material: Check the packaging material of the delivered items thoroughly. Sometimes parts of the order can be accidentally hidden or overlooked.
Contact our customer service: If, after following the steps above, you still find that parts of your order are missing, please contact our customer service immediately. You can contact us by e-mail or telephone. Our team will endeavor to solve your problem as quickly as possible.
Provide all relevant information: Please make sure you have all the relevant information to hand when you contact our customer service team. This includes your order number, the name of the missing item and a detailed description of the problem. The more information you provide us with, the faster and more accurately we can help you.
If any parts of your order have been damaged in transit, we sincerely apologize and would like to help you resolve the issue as soon as possible. Please follow the steps below:
Immediate inspection: Please check the delivered parcels and contents for visible damage immediately upon receipt. It is important that you do this within 24 hours of delivery to allow the complaint to be processed properly.
Document the damage: Take photos of the damaged parts and packaging before opening or disposing of them. These photos are important to document the damage and can be helpful in clarifying the matter.
Contact our customer service: Report the damage to our customer service immediately. You can contact us by phone, email or live chat. Please have your order number and a description of the damage ready to speed up the process.
Please note that we will endeavor to process your complaint as quickly as possible. However, as various factors such as shipping service providers and stock levels can play a role, delays may sometimes occur. We thank you in advance for your patience and cooperation throughout the process.
We understand that damaged goods can be frustrating and we will do our best to ensure that you receive a successful resolution. We sincerely apologize for any inconvenience caused and are always available to clarify any questions or provide further assistance.
We offer a 2-year guarantee on all our products. This warranty covers manufacturing faults and defects that may occur during normal use of the product. The exact terms of the warranty may vary from product to product. Please check the product description for specific warranty details.
How does the warranty process work? If you receive a defective product or a problem occurs during the warranty period, please contact our customer service. You will receive instructions from us on how to return the product and check the warranty claim. In the event of a valid warranty claim, we will either repair the product or send you a replacement product, depending on availability.
What is our return policy? We offer you the option to return your product within 14 days of receipt. You can either return the product for a specific reason or receive a refund. Please read the product description for specific return information.
How does the return process work? To make a return, please contact our customer service. Please state your name, the order number and, if applicable, the reason for the return. You will then receive instructions from us on how to return the product. Once we have received and inspected the product, we will initiate the refund or send you a replacement product, whichever you prefer.
Please note that the conditions, such as the condition of the product or the reason for the return, must be met for both warranty claims and returns. Further details can be found in our General Terms and Conditions.
If you have any further questions about the warranty and returns, you can contact our customer service at any time.
Find quick solutions to problems with your table. Simply select the relevant error code from the list below for detailed information and steps to resolve the problem. Note that the solutions may vary depending on the firmware version.
Rudolf-Diesel-Str. 29-31
31582 Nienburg, Germany
20, Lorong Perindustrian Bukit Minyak 3,
Kawasan Perindustrian Bukit Minyak 14100
Simpang Ampat Penang, Malaysia
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