Skip to main content

FAQ

Product information

What is the dynamic load capacity of the tables?

“This depends on the model. Basically, all our desks are between 80-120 KG. These load capacity limits have been determined through extensive tests and inspections to ensure that our desks are highly stable and durable.

The dynamic load capacity is based on the assumption that the weight on the desk moves or shifts, e.g. when working, moving the desk or through other movements. The specified weight limit is therefore the maximum load that the desk can withstand during such movements without suffering damage or becoming unstable.

It is important to note that the correct assembly and use of the desk play a decisive role in its load-bearing capacity. The desk should be placed on a flat surface and assembled correctly to ensure optimum stability. In addition, heavy objects should be evenly distributed to avoid one-sided loading.

We also recommend that you do not exceed the specified weight limit, as this can affect the structure and stability of the desk. Excessive loading can lead to damage and therefore shorten the service life of the desk.

If you have special requirements or need more information on the load-bearing capacity of our desks, our customer service staff will be happy to help you choose the right model for your individual needs.”

Is it possible to book an Assembly service for my order?

For many of our products, we offer you the option of adding a professional assembly service. This saves you time and effort and you can be sure that your order will be assembled and installed professionally. The cost of the installation service varies depending on the product and the scope of the installation. For more information on the exact prices and availability of the installation service, please contact our customer service team for further assistance.

In which versions are the height-adjustable tables available?

Our height-adjustable table frames are available in different versions to meet the individual needs and preferences of our customers. We offer both single and double-column frames that allow flexible adjustment of the table height either via electrically or hand crank. Our frames are also width-adjustable or shaped for accommodating different angels like 90 degree or 120 degree shaped tabletops.
The majority of our frames are electrically height-adjustable and enable effortless adjustment of the table height at the touch of a button. The height adjustment offers the option of individually adjusting the table height and adapting it to personal sitting or standing requirements.
If you have any further questions about the available versions of our height-adjustable table frames, our customer service team will be happy to help you at any time.

What is the standby power consumption?

The standby power consumption of our products varies depending on the model. However, the standby power consumption is usually in the range of <0.3 watts.

If you require specific information on the standby power consumption of a particular product, we recommend that you consult the technical data and manuals on our website or contact our customer service team directly. Our experts will be happy to answer your questions and help you optimise the power consumption of our products.

Can I disconnect the frame from the power supply?

If the frame is disconnected from the power supply, this can lead to temporary problems and limited use. If the power supply is disconnected, the frame may have to perform a reset when the power supply is reconnected. To do this, the frame simply needs to be completely shut down once (only for Steelforce frames). A detailed description can be found here *!Link Reset instructions!

However, there are certain situations in which it may be advisable to disconnect the frame from the power supply. For example, if the frame is not to be used for a longer period of time or during cleaning or maintenance.

If you are not sure whether you should disconnect the frame from the power or not, we recommend that you contact customer service or technical support for professional advice. They can give you the best recommendations for your specific frame and help you make sure it is working properly.

Can I buy the frame with a table top?

Yes, you have the option of buying the table frame with or without a table top. For many of our models, we offer the option of purchasing the table frame separately or as a set with a matching table top. This gives you the flexibility to decide whether you already have your own table top or would like to choose one of our high-quality table tops. If you buy the table frame without a table top, please make sure that the dimensions of the table top match the dimensions of the table frame to ensure a perfect fit. You can find detailed product descriptions and information on the various combination options in our online shop. If you have any further questions or require assistance with your selection, our friendly staff will be happy to help.

What is the adjustment range of the frames?

Our frames have a flexible adjustment range that allows you to customise the height. However, the exact adjustment range depends on the respective frame model. As a rule, the height adjustments are between a minimum height of 64 cm and a maximum height of 130 cm including table top (sizes vary between models). This range is ideal for ensuring that the frame is suitable for people of different heights and enables an ergonomic working position.

Is there a child safety lock?

Yes, a Lock function is possible with our Eco-Memory  handswitch.

The child safety lock ensures that only authorised persons can operate the appliance. The Loc function restricts access to certain functions of the appliance, for example to prevent children from accidentally changing important settings or operating the frame unintentionally. The child safety lock is an additional safety measure to minimise the risk of accidents or damage to property. You can easily activate the child safety lock using the Eco-Memory  handswitch to ensure safe use of the appliance. Detailed information on activating and deactivating the childproof lock can be found in the operating instructions.

Can I retrofit a memory handswitch?

Yes, it is possible to retrofit a memory handswitch in most cases. A memory handswitch is a practical control element that allows you to recall different settings and positions quickly and easily without having to make manual adjustments each time.

To retrofit a memory handswitch, however, there are a few steps to follow. Firstly, you should check that your existing device is compatible with a memory handswitch. This can usually be done by checking the product manual or by contacting our customer service team.

Payment & Shipping

What payment options do I have?

You can pay with creditcards and invoice

What are the shipping costs for my delivery?

The delivery is free of charge.

How quickly are orders processed?

We typically process orders as soon as possible. You can expect your order to arrive within 3-5 working days.

Who will deliver my order?

Parcel deliveries are handled by DPD, ensuring reliable and efficient service.
For larger quantities, pallet deliveries are fulfilled by Ritter, ensuring secure handling and timely delivery.

Are the items adequately packaged?

Yes, we take great care to pack our items carefully and securely to ensure that they arrive in perfect condition. We use high-quality packaging material that has been specially developed for shipping products. It protects the items from impact, moisture and other possible damage during transport. Our packaging techniques have been perfected over the years to ensure that your orders are delivered safely and complete. If you do receive a damaged item, please contact our customer service team immediately and we will find a solution to resolve the problem. Your satisfaction is very important to us and we will do our best to ensure that all items arrive safely and in the best condition.

What do I do if parts of my order are missing?

If parts of your order are missing, we sincerely apologise for this and would like to help you solve the problem as quickly as possible. Please follow the steps below to proceed:

Check your order confirmation: make sure the missing items are listed in your order confirmation. Sometimes orders are shipped in multiple deliveries, so some items may arrive separately.

Check the packaging material: Look thoroughly through the packaging material of the delivered items. Sometimes parts of the order can be accidentally hidden or overlooked.

Contact our customer service: If, after following the above steps, you still find that parts of your order are missing, please contact our customer service immediately. You can contact us by email or phone. Our team will endeavour to resolve your issue as quickly as possible.

Provide all relevant information: Please ensure you have all relevant information to hand when contacting our customer service team. This includes your order number, the name of the missing item and a detailed description of the problem. The more information you provide, the faster and more accurately we can help you.

What should I do if parts of my order have been damaged during transport?

If parts of your order have been damaged in transit, we sincerely apologise for this and would like to help you resolve the problem as quickly as possible. Please follow the steps below:

Immediate inspection: please check the delivered parcels and contents for visible damage immediately upon receipt. It is important to do this within 24 hours of delivery to allow for proper handling of the claim.

Document the damage: Take photos of the damaged parts and packaging before opening or disposing of them. These photos are important to document the damage and can be helpful in resolving the matter.

Contact our customer support: Report the damage to our customer support immediately. You can contact us by phone, email or live chat. Please have your order number and description of the damage ready to speed up the process.

Please note that we will endeavour to process your claim as quickly as possible. However, as various factors such as shipping service providers and stock levels may be involved, delays may sometimes occur. We thank you in advance for your patience and co-operation throughout the process.

We understand that damaged goods can be frustrating and we will do our best to ensure that you receive a successful resolution. We sincerely apologise for any inconvenience caused and are always available to clarify any queries or provide further assistance.

Warranty & Returns

Warranty & Returns

We endeavour to provide our customers with a high quality shopping experience. That’s why we offer a comprehensive warranty and return policy. Here is some important information you should know about our warranty and returns.

Warranty

We offer a 2-year warranty on all our products. This warranty covers manufacturing faults and defects that may occur during normal use of the product. The exact warranty terms may vary from product to product. Please check the product description for specific warranty details.

How does the warranty process work? If you receive a defective product or experience a problem during the warranty period, please contact our customer service department. We will provide you with instructions on how to return the product and verify the warranty claim. In the event of a valid warranty claim, we will either repair the product or send you a replacement product, subject to availability.

Returns

What is our returns policy? We offer you the option to make a return within 14 days of receiving your product. You can either return the product for a specific reason or to receive a refund, please check the product description for specific return information.

How does the return process work? To make a return, please contact our customer service. Include your name, order number and, if applicable, the reason for the return. We will then give you instructions on how to return the product. Once the product has been received and inspected, we will initiate the refund or send you a replacement product, whichever you prefer.

Please note that for both warranty claims and returns, the conditions, such as the condition of the product or the reason for the return, must be met. Further details can be found in our General Terms and Conditions.

If you have any further questions about the guarantee and returns, you can contact our customer service team at any time.

Error correction:

The table only moves up, down or not at all

Check the table control unit: The problem may be with the table control unit. Check the buttons or switches that control the table and make sure they are working properly. Try operating the table with different controls to see if the problem is with the control unit itself or with the buttons/switches. If you have checked all the above steps and the problem persists, please contact our customer service. You can receive further troubleshooting instructions or have defective parts sent in for repair/replacement.

Please note that these are general troubleshooting steps and may vary depending on the model of your table. It is always advisable to check the specific instructions in your table’s user manual or contact the manufacturer for precise instructions.